Our management training can be a great starting point for new managers, and a great boost to people that have been managing for a while. Our aim is to give managers the skills, frameworks and confidence to manage well. We believe that all managers do need some basic skills to be successful in their job.
Managers often struggle with:
- Doing it themselves rather than delegating
- Managing interruptions to be able to juggle the demands of the role
- Being the manager (and not just “one of the boys/girls”)
- Managing their manager
- Getting lost in the detail rather than looking forward and being strategic
Our management training is designed to help you look at your own challenges, and to develop your strategies to solve your problems.
We help people to explore the role of a manager, and to develop the keys skills of:
- Delegation
- Giving feedback
- Motivating people
- Managing conflict
- Setting and achieving individual and team objectives
- Making and seeing through decisions
- Problem solving
- Managing change
You may have promoted people who were excellent in their job, and now they have been promoted seem to flounder, and lose that motivation and passion for excellence. You may have a group of new managers who would benefit from that excellent grounding in having the skills to be a great manager. You may have managers who just need that extra motivation, and time to reflect on their skills and add to their management toolkit. Whatever the reason we can help your managers add more value to your business, as well as actually enjoy their job.
Our Management Training programmes can be tailored for first-line, middle and senior managers. They can be tailored for the newest recruits and the longest-serving manager.
Our management training can be held over one or two day modules to suit your operational requirements.
We can take one aspect on management capability that you want to focus and tailor our programme to meet your specific needs, or we can blend together elements of management to design a programme to meet your specific business needs.
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People Skills programme
People skills is a five-day development programme for people involved in managing or influencing people. The programme has two modules, understanding yourself and understanding others.
What can I expect on the programme?A real-world development programme, giving you tools and techniques to use at work to enable you to be more effective and get great results with people. The programme is a mix of practical application, frameworks and tools and real-world examples of how to use your learning. You can expect practise, feedback and business based discussions with your colleagues.
What is covered on the programme?
Module one – understanding yourselfThis module is designed to develop personal awareness and personal effectiveness. Understanding yourself and how you approach work will improve your results, improve your power to influence and how you communicate. Topics include:
- Learning styles – how do you prefer to learn and how this impacts on your personal effectiveness.
- Myers Briggs Type Indicator – how your personality preferences influence how you gather information, make decisions and manage yourself. Understanding yourself and others that you work with will give you more options for being effective in being understood, giving clear messages, motivating others and managing your time.
- Emotional intelligence – managing your own and others emotions will lead to better quality relationships, improved customer service and bottom line results.
- Communication – greater awareness of how to communicate on a one to one level, how to be understood and influence others will improve the outcomes you achieve.
- Conversation control – how to manage a conversation to get results – any conversation: selling, coaching, recruiting or a conversation with a customer.
Module two – understanding others
This module will improve working relationships and team management skills. Topics include:
- 360-degree feedback – understanding how you are perceived by others and what they value as important in your role.
- Giving and receiving feedback – easy to understand tools for how to prepare and give feedback, so that your message is understood and people can actually improve their performance.
- Getting the best from people – promoting performance, increasing motivation and reinforcing behaviour.
- Coaching – a key part of a line manager’s role is improving their teams performance. Using the GROW model of coaching will give you a step-by-step process of how to coach. You will get plenty of experience on the course so you will be able to coach when you get back to work.
- Building high performance teams – an intensive process that will examine each aspect of your team and give you tools and techniques to improve your team’s performance. We will look at a cohesive strategy, clear roles and responsibilities, open communication, rapid response and effective leadership.
